Terms and Conditions
Prices
All our prices are in Australian dollars and are GST Inclusive.- Price and availability of goods are subject to change without notice.
- Postage within Australia and overseas will be at the standard Australia Post rate
- For overseas customers please send us an email to get a quote for delivery cost.
PAYMENT OPTIONS
Order Online and choose your preferred method of payment:
CREDIT CARD – we gratefully accept Visa or MasterCard.
Perritos uses eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Perritos or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Perritos Dog Clothes.
- If you would like to know more about eWay payment Gateway please visit : www.eway.com.au
ONLINE TRANSFER OR DIRECT BANK DEPOSIT – orders will be sent when the deposit shows on our bank statement, which we check daily. Please use your name as reference when making a bank deposit.
Our bank account is: Perritos Dog Grooming - Commonwealth Bank – BSB 064 825 -Account N0 10360799.
CHEQUE – if you’d like to pay by cheque your order will be dispatched when we have received payment (Only available to residents of Australia). Please send to, Perritos Dog grooming, 160 Buchan St, Bungalow, Cairns, QLD 4870.
Returns Policy
Perritos uses eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Perritos or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Perritos Dog Clothes.
- If you would like to know more about eWay payment Gateway please visit : www.eway.com.au
ONLINE TRANSFER OR DIRECT BANK DEPOSIT – orders will be sent when the deposit shows on our bank statement, which we check daily. Please use your name as reference when making a bank deposit.
Our bank account is: Perritos Dog Grooming - Commonwealth Bank – BSB 064 825 -Account N0 10360799.
CHEQUE – if you’d like to pay by cheque your order will be dispatched when we have received payment (Only available to residents of Australia). Please send to, Perritos Dog grooming, 160 Buchan St, Bungalow, Cairns, QLD 4870.
Customer Satisfaction
At Perritos Dog Clothes we stand by the quality of our products. We carefully inspect every order before dispatch and we offer a full manufacturers guarantee on all items purchased.Unfulfilled Orders
Under normal circumstances goods will be post within 24 hours of receipt payment. However, with orders that cannot be fulfilled the customer will be notified accordingly and advised as to when the order can be completed subject to the availability of the product/s purchased.If you wish to query a delivery please email us using our Contact Us form.
Returns and Exchanges
We understand that sometimes is not easy to get the right size, if this is the case we are more than happy to exchange your product. The item should be returned within 7 days of receipt of the goods. In the case of an exchange, you will be required to return the item, at your cost and we will make the swap. Postage costs will be charged on the exchanged item at the normal rates.Once the goods have been returned an inspection of same will be undertaken . However, we always advise that customers choose their purchases carefully before buying because if such goods are delivered in good condition and order, then returns cannot be accepted on the basis of not liking the product.
This return policy does not apply to goods which have been worn or used, have been chew or have dog hair, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We do not accept returned product that has been soiled or torn. Returned merchandise must be in new condition.
We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of loss, theft or damage during transit; therefore we advise you to take out shipment registration and/or insurance with your postal carrier. Perritos Dog Clothes will not be responsible for parcels lost or damaged in transit if you choose not to insure.
